Return Policy

Return & Replacement Policy

1. Change of Mind

We do not accept returns or provide refunds for change-of-mind purchases. All sales are final once an order is placed.

2. Damaged or Wrong Item Received

If you receive a damaged item or an incorrect product, we will arrange a replacement at no additional cost. Please notify us within 48 hours of receiving your order and provide:

• Order number
• Clear photos of the issue (damage/wrong item)
• Packaging photo (if applicable)

3. Personalized & Custom Orders

Personalized items (with name, quote, logo, or custom pages) cannot be returned or refunded unless there is a manufacturing error or damage during delivery.

4. Delivery Issues

If your parcel is lost in transit due to courier mishandling, we will assist in the claim process and arrange a replacement whenever possible.

5. Eligibility

To be eligible for replacement, items must be unused and kept in original condition and packaging.

6. Contact Us

For any return or replacement inquiries, please reach out to us at 012-9406024 or kertasnco@gmail.com within the stated timeframe.